NIOGEMS Technical Assistance

If you’re an active user who is experiencing technical issues with NIOGEMS software, please contact us:

• Phone: (720) 407-0666
• Email: ia_niogems_helpdesk@bia.gov (please allow up 24 hours for a response)

When you contact NIOGEMS help desk, please provide the following information: 

1. Your operating system version
2. A brief description of your issue(s) including attachments showing error/warning messages (if available)
3. A brief description of the trouble shooting steps you have taken

Password Reset Requests

If you’re an Indian Affairs federal user, please submit an “Access” ticket through the Bison Support System, formerly the Service Center: https://bisonsupport-dwp.fed.onbmc.com.

1. Choose "IA - Something is Broken"
2. Choose "Access" radio button, then click "Next," and following the prompts to select your Computer

If you’re a Tribal user, you won’t be able to use the Bison Support System. Please contact the NIOGEMS help desk instead.