NIOGEMS Technical Assistance

If you’re an active user who is experiencing technical issues with NIOGEMS software, please contact us:

• Phone: (720) 407-0666
• Email: ia_niogems_helpdesk@bia.gov (please allow up 24 hours for a response)

When you contact NIOGEMS help desk, please provide the following information: 

1. Your operating system version
2. A brief description of your issue(s) including attachments showing error/warning messages (if available)
3. A brief description of the trouble shooting steps you have taken

If you’re an Indian Affairs federal user, please submit a “Password Reset” ticket through the Service Center: https://indianaffairs.servicenowservices.com.

If you’re a Tribal user, you won’t be able to use the Service Center. Please contact the NIOGEMS help desk instead.